About · Luck Case File

What this site is

Luck Case File is a comparison resource for casino players in the United Kingdom. We take a small shortlist of operators, grade them on the same checkable criteria, and write up what we find in plain language. The whole site is built for over-18s who want a second opinion before signing up somewhere.

What this site isn't

We are not a casino. We don't run games, we don't hold balances, and we can't take a bet or pay one out. We're not the regulator either — that's the UK Gambling Commission — and we're not owned by any of the brands we cover. If you have a problem with an account, a withdrawal or a bonus, the operator's own support team is the only place that can sort it. Our contact page explains where to go.

How we're funded

Affiliate commission pays for this site. If you visit an operator through one of our links and open an account, we may receive a fee from that operator. That arrangement is normal for comparison sites, but it only works if the comparison stays honest, so we keep two things firm: the grade is set by the criteria, not by who pays more, and the funding never changes what we write. The affiliate disclosure page spells this out in full.

How we keep it accurate

Operators change their offers, apps and game libraries constantly, so we re-check the brands roughly once a month and date the homepage when it changes. Where we're not certain of a precise detail, we describe it generally instead of inventing a number — a habit that matters most around bonuses, where a wrong figure could genuinely mislead someone. The terms on the operator's own site are always the version that counts.

A word on the tone

We try to write the way you'd talk to a mate who asked which casino to use — direct, a bit sceptical, no hard sell. If something here ever reads like marketing copy, we've missed the mark, and you can tell us so on the contact page.

Who operates the site

Luck Case File is operated by ARIGEO LIMITED, registered in England & Wales under company number 14845144, at 26 Great Bounds Drive, Tunbridge Wells, England, TN4 0TR. For anything to do with the site itself, email help@luckcasefile.com— and remember we can't help with operator accounts, only the operator can.